tbajee Privacy Policy

1 Introduction and Applicability

tbajee is an online gaming and betting platform operated for users in Bangladesh. This privacy policy describes how tbajee collects, stores, processes, and shares your personal information with third parties when necessary.

This policy applies to all services provided through the tbajee website, mobile application, and other digital channels. If you register on our platform, create an account, or use any of our services, you are agreeing to the terms of this privacy policy.

This policy may change from time to time. If significant changes are made, we will post a notice on the website or inform you at your registered email address. Continued use of the platform after any changes means you have agreed to the updated policy.

2 Information We Collect

tbajee collects information from users at various stages. This information is used to manage your account, confirm services, and maintain the security of the platform.

2.1 Information Provided Directly at Registration

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or other identity document details (for KYC verification)

2.2 Transaction-Related Information

• Deposit and withdrawal amounts and times
• Payment method details — such as bKash, Nagad, or Rocket account numbers (full financial details are not stored with us)
• Transaction reference numbers

2.3 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen size
• Logs of which pages you visited on the platform and for how long
• Information obtained from cookies and similar tracking technologies

2.4 Information Received Through Support Contact

When you contact our customer support team via live chat or email, the content of that conversation may be stored for the purposes of service improvement and record keeping.

3 Purpose of Using Information

tbajee uses your personal information only for specific and lawful purposes. The main purposes are listed below:

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, promotional offers, and the VIP programme
• Detecting and preventing fraud, money laundering, and other illegal activity
• Identifying and resolving technical issues on the platform
• Sending service updates, security notifications, and necessary communications
• Complying with applicable laws and regulations

tbajee does not sell your information to any third party and does not use it beyond the purposes stated in this policy.

4 Data Storage and Security

Protecting your personal information is tbajee's highest priority. We use industry-standard technology and processes to keep your information secure.

4.1 Encryption and Technical Security

The tbajee platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Passwords are stored in encrypted form — no staff member can view them directly.

4.2 Data Retention Period

We store your information while your account is active. Even after an account is closed, certain information may be retained for a defined period as required by law, to resolve disputes, or to prevent fraud.

4.3 Access Control

Only staff members who need access to your personal information as part of their work are permitted to view it. All staff operate under strict confidentiality rules, and appropriate action is taken in the event of any data breach.

5 Data Sharing and Third Parties

tbajee does not sell or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment gateway.
• Identity verification services: Information required to complete the KYC process may be shared with trusted verification providers.
• Technology service partners: Server hosting, analytics, and security providers — who are bound by a confidentiality agreement with us.
• Legal obligations: Information may need to be provided to authorities in response to a court order or applicable legal requirement.

Outside the circumstances listed above, none of your information is shared with any other party.

6 Cookies and Tracking Technologies

The tbajee website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

Use of Cookies

• Maintaining login sessions and reducing the need to log in repeatedly
• Remembering user preferences and language settings
• Analysing which parts of the platform are used most
• Detecting security threats

You can disable cookies from your browser settings, but this may limit some functionality of the platform.

7 Your Rights

As a tbajee user, you have certain rights over your personal information. These rights are listed below:

• Right to access: If you want to know what information we hold about you, contact our support team.
• Right to correction: If any of your information is incorrect or incomplete, it can be corrected through your account settings or via support.
• Right to request deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to opt out of marketing communications: You can unsubscribe from promotional messages or newsletters at any time.

To exercise these rights, contact our customer support. tbajee will try to respond to your request within a reasonable time.

8 Protection of Minors' Information

The tbajee platform is for individuals aged 21 and above only. We do not knowingly collect personal information from any minor.

Age is verified at registration. If a user creates an account under the age of 21 by providing false information, the account will be closed as soon as it is identified and that user's information will be deleted. Following the Responsible Gaming Policy, tbajee ensures that minors cannot access this platform.

9 International Data Transfers

To provide its services, tbajee may store or process your information on servers located in different countries. In such cases, we ensure that those third-party organisations follow appropriate security measures and maintain data protection standards.

Applicable international standards are followed for data transfers and contractual obligations are put in place to protect the confidentiality of information.

10 Third-Party Links and Services

The tbajee platform may contain links to third-party game providers and payment services. These external services have their own privacy policies, and tbajee is not responsible for their collection or use of information.

Pragmatic Play, PG Soft, Evolution, JILI, and other game studios are independent companies and their own software operates when you play their games. These providers operate under their own privacy policies.

11 Policy Changes and Updates

This privacy policy may be updated as tbajee's services expand or as legal requirements change. In the event of changes:

• The "Last Updated" date at the top of the page will be changed
• A notice will be posted on the website for significant changes
• Registered email addresses may be notified of updates

We recommend reading this policy regularly so you are always informed about how your information is used. To learn more about tbajee, you can read our About Us page.

12 Contact

If you have any questions, comments, or complaints about this privacy policy, you can contact our support team:

• Live Chat: 24/7 — in Bengali and English
• Email: [email protected]

We will try to respond to your request as quickly as possible. For general questions, you will get a direct answer via live chat. For complex information-related requests, contact us by email and include your registered account details. For answers to more general questions, see our Frequently Asked Questions (FAQ) page.