tbajee FAQ — Answers to Your Questions
From account verification to VIP cashback, welcome bonus and the withdrawal process — the most frequently asked questions about tbajee are answered here in plain language.
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Whether new or experienced at tbajee, many players have the same questions. When do you need to submit documents after opening an account, how do you move up in the tbajee VIP programme, how does the welcome bonus wagering work, or how long does a withdrawal to Nagad or bKash take — this page gives detailed and straightforward answers to more than 20 questions like these. If you cannot find the answer to your question here, tbajee's 24/7 live chat support is always available.
Table of Contents
Verification and Documents
Account verification is an important part of tbajee's security system. Its main purpose is to confirm that each account is registered under a genuine owner. This helps prevent fraudulent activity and keeps your funds safe. While it is not required immediately for general play, verification should be completed before your first significant withdrawal request.
tbajee typically starts the verification process when you make your first large withdrawal request or when unusual activity is detected on your account. The request can also come at any time for security reasons. It is a good idea to have your National ID or passport details ready right after registration so there are no delays when you withdraw.
tbajee uses SSL encryption for all data transfers, so your documents cannot reach any third party. Stored information can only be accessed by authorised staff when needed for verification. Our privacy policy explains in detail how and for how long your information is stored.
Yes. The account holder name on tbajee must match the name on your mobile wallet (bKash, Nagad, Rocket) or bank account. If the names do not match, your withdrawal request cannot be processed. Enter your correct name at registration — changing it later may require support assistance.
Generally, a clear photo or scanned copy of your Bangladesh National ID (NID) or passport is accepted. Your full name, date of birth and photo must be clearly visible on the document. An expired document may not be accepted. Contact the tbajee support team for specific requirements.
No. Under tbajee's rules, each person may open only one account. If an attempt is made to open a second account using the same mobile number, email or ID, the system will detect it and the accounts involved may be suspended. Details are in the terms and conditions.
VIP and Cashback
The tbajee VIP programme has 5 levels: Bronze (up to 0.2% weekly cashback), Silver (0.3%), Gold (0.5%), Platinum (0.6%) and Diamond (0.8%). Cashback is calculated on your net loss for the week — meaning the set percentage is returned on whatever remains after subtracting total winnings from total losses.
tbajee evaluates your account activity through regular play and upgrades you automatically. The more active you are — whether on slots, casino games or sports betting — the faster you can reach the next level. Contact tbajee support to find out the specific criteria.
In addition to weekly cashback, tbajee VIP members get priority access to special offers and promotions. Higher-level members may receive a dedicated account manager, faster withdrawal processing and access to exclusive events. The range of benefits is greatest at the Diamond level.
Say you are a Gold level member and your net loss for the week is ৳20,000. The maximum rate for Gold is 0.5%. So: ৳20,000 × 0.5% = ৳100 cashback. This is the maximum amount payable at that level. Cashback is usually credited to your account at the end of the week.
That is correct. Cashback only applies when your total losses for the week exceed your total winnings — meaning your net loss is positive. If you are in net profit for a week, no cashback applies for that week — it is a benefit that compensates for losses.
Welcome Bonus
When you open a new account at tbajee and make your first deposit of at least ৳300, a 120% bonus is added automatically, up to a maximum of ৳15,000. Example: deposit ৳1,000 and you get ৳1,200 bonus, making your total balance ৳2,200. Wagering must be completed before the bonus can be withdrawn. tbajee login and go to the deposit section.
tbajee's slot games generally count in full towards wagering. Live casino table games (baccarat, roulette, etc.) may count partially or at a lower rate, and some games may not be included at all. Check the specific game list and contribution rates when the bonus is activated.
Yes, you can generally request a bonus cancellation through support. Keep in mind that cancelling the bonus will also cancel any winnings earned from it. Only your actual deposit balance will remain. Think through your situation before deciding to cancel the bonus.
Wagering means the bonus amount must be bet a set number of times — only the bonus amount, not the deposit. Example: on a ৳1,000 deposit you receive a ৳1,200 bonus, so the wagering requirement is ৳1,200 × 15 = ৳18,000. Once you have placed a total of ৳18,000 in bets, winnings earned from the bonus can be withdrawn.
No. The tbajee welcome bonus is given to each player only once — on the account's first deposit. If the same person tries to claim it again by creating a new account, tbajee can detect this and both accounts may be suspended.
A bonus has a set validity period — if wagering is not completed within that time, the bonus and any winnings earned from it are cancelled. The money you deposited yourself will remain. It is wise to start wagering as soon as possible after activating a bonus.
Withdrawal Questions
The minimum withdrawal amount from tbajee is ৳1,000. Requests below this amount will not be processed. This limit applies equally across all methods — bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳300.
tbajee generally completes withdrawals within 1 hour. This speed is usually maintained for bKash and Nagad. The same target applies for Rocket or bank transfer. However, if account verification has not been completed, the first withdrawal may take longer.
Yes. tbajee operates 24/7, so withdrawal requests can be submitted and processed at night, early morning, on weekends or on public holidays. The target is to complete them within 1 hour under normal conditions. If there is an unusual delay, contact live chat.
Winnings earned from a bonus cannot be withdrawn directly — the full wagering requirement must be met first. Example: on a ৳1,000 deposit with a ৳1,200 bonus, you must complete ৳18,000 in bets before bonus winnings can be withdrawn. Your actual deposit amount, however, can generally be withdrawn at any time.
tbajee offers withdrawals via bKash, Nagad, Rocket, and bank transfer. For details on fees, check support or the Terms & Conditions — conditions may vary depending on the payment method and amount. For bank transfers, Dutch-Bangla Bank, BRAC Bank, or Sonali Bank are commonly used.
You can see the current status of your withdrawal request — pending, processing or completed — in your tbajee account transaction history. If it remains pending for more than 1 hour, contact live chat right away — support is available in Bangla.
Have more questions? Our support team is always ready
This FAQ page covers the most common questions. If anything is still unclear, or you have a specific issue with your account or payment — tbajee's support team is available 7 days a week, 24 hours a day in both Bengali and English. You can also contact support for any guidance on responsible gaming.
Live Chat Support
After logging in to the site, click the live chat button at the bottom right corner. Talk directly in Bengali — on average, a support agent will connect within a few minutes.
Email Support
If you have a complex issue or need to send screenshots, contact us by email. tbajee support email address: [email protected] — write in Bengali, get a reply in Bengali.