tbajee Responsible Gaming
Gambling is entertainment — but that entertainment should stay within limits. tbajee believes the safety and wellbeing of every player comes first. On this page you will find everything you need to keep yourself protected.
All betting and casino activity on tbajee is for people aged 21 and above only.
When does gambling become a problem?
Most people gamble for entertainment — a bit of excitement, a bit of competition. But in some cases gambling can turn into a habit that gets out of control. It can lead to financial pressure, strain in family relationships, or mental distress.
At tbajee we take this seriously. Our Terms and Conditions clearly state that protecting players is our primary responsibility. If you feel gambling is having a negative impact on your life, take action quickly.
On this page you will find ways to set your own limits, a checklist for recognising warning signs, and places to get help. Remember — asking for help is not a weakness, it is a courageous decision.
Ways to keep yourself protected
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately; to increase it you must wait 24 hours.
Session Timer
Decide in advance how long you will play in one session. When the set time is up, the system will log you out of your account so you can take a break.
Temporary Break
Temporarily close your account for a set period (24 hours to 6 weeks). No bets or logins will be possible during the break.
Self-Exclusion
Activate a long-term self-exclusion — from 6 months to permanent. During this time the account is completely closed and no promotional messages will be sent.
Loss Limit
Set a cap on how much you can lose within a given period. Once the limit is reached, no further bets can be placed.
Contact the Support Team
If you have trouble using these tools or want to add further limits, speak directly with tbajee's 24/7 live chat. Help is always available.
Request a Limit
Fill in the form below to let our support team know — they will set the relevant limit on your account promptly.
After sending your request, our team will confirm via 24/7 live chat.
Recognise the warning signs
If any of the points below apply to you or someone close to you, it is an important signal — it is time to seek help.
A tendency to bet more in an attempt to recover lost money
Repeatedly trying to stop gambling but failing
Hiding the extent of gambling from family or friends
Using money meant for everyday expenses on gambling
Turning to gambling when feeling low or lonely
Gambling causing harm to work, studies or relationships
Betting with borrowed or loaned money
Feeling restless or anxious when not gambling
Where to get help
tbajee Live Chat
tbajee's support team is available seven days a week, 24 hours a day in Bengali and English. Log in to your account and request a limit or exclusion directly via live chat.
Email Support
Write to tbajee's support team by email with full details. You can get help with setting limits, self-exclusion, or any account-related matter.
Family and Loved Ones
Talk to a family member or trusted friend. They can help you make the right decision and be there for you during difficult times.
Professional Advice
Talk to a mental health specialist or counsellor. Mental health services are available at government hospitals and private organisations in Bangladesh.
Contact tbajee Support
| Channel | Hours | Language | Feature |
|---|---|---|---|
| Live Chat | 24/7 | Bengali and English | Limits, exclusion, account |
| 24/7 | Bengali and English | Detailed requests and complaints |
The support team's email address can be found on the contact page of the official tbajee site.
Responsible Gambling Detailed Guide
Age Verification and Protection of Minors
To open an account on tbajee, you must be 21 years of age or older. This is verified at registration using a national ID card or other documents. If any person attempts to create or use an account in the name of a minor, that account will be permanently closed.
If there are children or teenagers in your home, make sure your account details — especially your password — are not accessible to them. Get into the habit of not saving passwords on your device and logging out after each session.
How Self-Exclusion Works
Self-exclusion means choosing on your own initiative to stop gambling on tbajee for a set period or permanently. Once exclusion is activated:
- You will not be able to log in to your account
- No deposits or bets will be possible
- Marketing and promotional messages will stop
- The balance in your account will be kept safe and can be recovered once the exclusion ends
To activate or cancel an exclusion, contact our 24/7 live chat directly. Please note that the account cannot be reactivated before the exclusion period has ended.
Financial Protection
Set a firm budget before you place any bets. Base this budget only on money you can afford to spend on entertainment — you should never bet with borrowed money, household funds or savings. The minimum deposit on tbajee is just ৳300 — use this to play with smaller amounts.
Our Privacy Policy explains in detail how your financial information is kept secure and under what circumstances it may be shared with third parties.
Healthy Habits While Playing
- Set time and money limits before you play and stick to them
- Do not play when you are tired, under stress, or after drinking alcohol
- Do not try to chase losses by playing continuously after a losing streak
- Take regular breaks while playing — get up, walk around for a bit
- Make time for family, friends and hobbies alongside gambling
- Do not believe in any strategy or pattern that claims to guarantee a win
Do you know someone who is struggling?
Sometimes it is easier to recognise a problem in someone else than in yourself. If someone you know is showing the warning signs listed above, talk to them calmly and without judgement. Encourage them to seek help and stay by their side. You can learn more about tbajee's values and commitments on our About Us page.